EQ PILATES TERMS & CONDITIONS
Last Updated: 28 October 2026
By purchasing a membership, class pack, workshop, private session or attending any class at EQ Pilates, you agree to be bound by these Terms & Conditions.
BOOKINGS & ATTENDANCE
All classes, private sessions and workshops must be booked in advance through the EQ App or any booking system designated by EQ Pilates.
Bookings are subject to availability.
Clients are responsible for ensuring they can attend any session they book and for managing their own bookings through the booking system.
CANCELLATION POLICY
Classes
A minimum of 24 hours' notice is required to cancel a class booking.
Where a class is cancelled more than 24 hours before the scheduled start time, the credit will be returned to your account for future use, subject to the terms of your membership or class pack.
Where a class is cancelled less than 24 hours before the scheduled start time, the class will be forfeited and no refund, transfer or replacement credit will be given.
Failure to attend a booked class without cancelling will be treated as a late cancellation and charged in full.
Private Sessions
A minimum of 24 hours' notice is required to cancel a private session.
Private sessions cancelled with less than 24 hours' notice will be charged in full.
At the discretion of the teacher, a private session may be transferred to another person, provided all required registration and health forms have been completed.
WAITING LISTS
Clients joining a waiting list acknowledge that they may be automatically added to a class should a space become available.
Once added to a class from the waiting list, the standard cancellation policy applies.
It is the client's responsibility to manage their waiting list bookings and cancel where necessary.
IF WE CANCEL A CLASS
EQ Pilates reserves the right to cancel, postpone, substitute or amend classes, instructors, equipment, timetables or services where reasonably necessary.
Where possible, an alternative class or replacement credit may be offered.
EQ Pilates shall not be liable for any loss arising from cancellation due to circumstances outside our reasonable control, including but not limited to severe weather, power outages, public health restrictions, instructor illness, utility failures or other unforeseen events.
LATENESS
If a client arrives late for a session, the session will end at the scheduled finish time and will not be extended.
If a teacher is late, reasonable efforts will be made to provide the missed time either during the session or at a future appointment.
For safety reasons, instructors reserve the right to refuse entry to clients arriving after the class has commenced.
MEMBERSHIPS
Minimum Term
All memberships are subject to an initial minimum commitment period of three (3) calendar months from the membership start date.
Memberships may not be cancelled during the initial minimum term except where required by law.
Membership Payments
Membership fees are collected on the 1st day of each calendar month by Direct Debit or other approved payment method.
Membership fees are non-refundable except where required by law.
Memberships are personal to the member and may not be transferred, shared or assigned.
Cancellation of Membership
Following completion of the initial three-month term, membership may be cancelled by providing 30 days' written notice to EQ Pilates.
Notice must be received at least 30 days before the next billing date to prevent a further payment being collected.
As all memberships are billed on the 1st day of each month, notice received less than 30 days before the next billing date will result in the next scheduled payment being collected. Membership will then remain active until the end of that paid period.
Membership fees already paid are non-refundable.
Membership Freezes
Memberships may be frozen once per calendar year.
The minimum freeze period is one calendar month.
All freeze requests must be submitted in writing before the requested freeze start date.
Freeze periods do not count towards the initial three-month minimum membership term.
EQ Pilates reserves the right to request supporting evidence where a freeze is requested for medical reasons and may grant additional freezes at its sole discretion.
We cannot guarantee that a member's usual class space will be available upon their return from a freeze period.
Missed Payments
If a membership payment fails or remains outstanding, EQ Pilates reserves the right to suspend access to classes, bookings and services until all outstanding sums have been paid.
Outstanding fees remain payable regardless of attendance.
EQ Pilates reserves the right to recover any reasonable costs incurred in collecting overdue payments.
MEMBERSHIP PAYMENT STRUCTURE
EQ Pilates operates classes for approximately 47 weeks of the year.
To provide a consistent and manageable payment structure, the annual cost of membership is divided into 12 equal monthly payments.
Monthly payments continue during scheduled studio closure periods. Members are only paying for classes delivered during the operating year, with costs spread evenly across the year rather than charged termly.
CLASS CREDITS
Class credits issued through memberships are valid only within the billing period in which they are issued, unless otherwise stated.
Unused credits expire automatically and may not be transferred, refunded, exchanged or carried forward into future billing periods.
CLASS PACKS
Class packs are non-refundable, non-transferable and may not be exchanged for cash.
All class packs are subject to the expiry date stated at the time of purchase.
Any unused classes remaining after the expiry date will be forfeited and cannot be refunded, transferred, extended or exchanged.
HEALTH & SAFETY
Clients are responsible for ensuring that they are medically fit to participate in Pilates classes, workshops and private sessions.
Clients must notify EQ Pilates of any injury, illness, pregnancy, surgery, medical condition or change in health status that may affect their ability to participate safely.
EQ Pilates reserves the right to refuse participation where it reasonably believes attendance may pose a risk to the client, instructor or other participants.
Participation is undertaken at the client's own risk.
CODE OF CONDUCT
EQ Pilates is committed to providing a welcoming, respectful and inclusive environment for all clients, staff and visitors.
Clients agree to:
Treat staff and fellow clients with courtesy and respect.
Follow reasonable instructions given by teachers and staff.
Respect the privacy, personal space and wellbeing of others.
Refrain from behaviour that is abusive, threatening, intimidating, discriminatory, harassing or disruptive.
This standard applies within the studio, online, and in any interaction connected with EQ Pilates.
TERMINATION OF MEMBERSHIP OR SERVICES
EQ Pilates reserves the right to suspend or terminate any membership, class pack, booking or client relationship with immediate effect where:
A client breaches these Terms & Conditions.
Membership fees or other charges remain unpaid.
A client behaves in an abusive, threatening, discriminatory, intimidating or disruptive manner.
A client acts in a way that may endanger the health, safety or wellbeing of staff or other clients.
A client deliberately damages studio property or equipment.
A client's conduct is reasonably considered detrimental to the studio community.
In such circumstances, EQ Pilates reserves the right to cancel future bookings without refund, except where required by law.
LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded by law.
Subject to the above, EQ Pilates shall not be liable for:
Loss, theft or damage to personal belongings.
Injuries arising from a client's failure to follow instruction.
Injuries resulting from undisclosed medical conditions or changes in health status.
Any indirect, consequential or financial loss arising from participation in classes or use of studio services.
Clients are responsible for their own personal belongings at all times.
CHANGES TO TIMETABLES, SERVICES & PRICING
EQ Pilates reserves the right to amend class schedules, instructors, equipment, studio layouts, memberships, pricing and services where reasonably necessary.
A minimum of 30 days' notice will be provided for any increase in recurring membership fees.
EVENTS OUTSIDE OUR CONTROL
EQ Pilates shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to adverse weather, fire, flood, epidemic, pandemic, government restrictions, utility interruption, industrial action, instructor illness or other force majeure events.
CHANGES TO THESE TERMS
EQ Pilates reserves the right to update or amend these Terms & Conditions at any time.
The most up-to-date version will always be available on the EQ Pilates website and will apply from the date of publication.
Where significant changes are made to membership terms, pricing or cancellation policies, existing members will be given reasonable notice before such changes take effect.Terms and conditions.